refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

We do not accept Change of Mind. Items can only be refunded if they are proved to be faulty or if the sizing is wrong.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All orders must be returned to us for a full inspection, upon which we will offer you a return as soon as we receive our product back. 

To start a return, you can contact us at manace.clothing@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at manace.clothing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned such as  personal care goods (e.g Beauty products). We do not accept returns for Face masks/Coverings and other hygiene items (Such as undergarments)  Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 20 business days to reach your bank account or your bank or credit card company to process and post the refund.